Recently, Crystal asked me what it was I liked about the claims process and I thought it would be easier to write it out.
That's the whole reason we buy insurance, right? To put in a claim that will protect us, or reimburse us, or help us somehow.
We all wonder about the what-if. We wouldn't bother paying for premiums if we did not consider the what-if's in our lives.
I think it can be difficult to appreciate insurance - until you need to put a claim in.
It can be difficult to understand the worth of your monthly payments - until you need to put a claim in.
We've all heard a horror story from someone's cousin's brother-in-law's friend's gardener who had insurance that did not pay out or did not cover them. That is actually quite rare.
We rarely hear about the other 99% of claims that actually go through. The policies that actually help people.
The claims process can be a sensitive and highly emotional situation, not to mention all of the insurance guidelines and terminology you are now trying to understand.
That's why I'm here as a Claims Liaison.
My job is to create an environment where your questions are answered, and you don't have to wait or stress unnecessarily. We even have a designated "quiet" room where we can meet to discuss the details of your claim, gather information and make any necessary calls, together.